Managed Services and Augmented Support
Cloud operations are complex.
We're here to help.
We know you feel it—the pressure to transform your organization digitally, to release new features at a faster pace, to innovate. Software is eating the world and you need to set yourself up to bring software-based solutions to your industry.
The problem? Building and running a DevOps-ready cloud operations team is hard. It takes time, experts are unicorns, and the cost of mistakes can be high. Every hour your team is putting out fires is an hour you’re not delivering great products. Every hour you’re distracted is an hour when your competition is getting ahead.
CloudOps’ Managed Services and Augmented Support team sets you up for operational success and removes these distractions, allowing you to innovate and deliver the value your customers want. Our deep expertise, experience, and wide variety of client engagements means that we can manage your day-to-day operations and help you solve problems before they get in the way.
Managed Application Platform
Building and Delivering Cloud
Networking
Hybrid Multi-Cloud Container Orchestration Platforms
Public and Regional Cloud Infrastructures
Private Cloud Infrastructures
CloudOps offers managed operations and support across these areas.
| Managed Services | |||
|---|---|---|---|
| DevOps Platform | Infrastructure Platform | Augmented Support | |
| Application | Customer | Customer | Customer |
| Application Platform |  | Customer | Customer |
| Infrastructure | | | |
| 24x7 Support | | | |
Managed Services
Our experienced team takes full responsibility for your operations
Whatever your cloud or network setup, our multi-disciplined team will take responsibility for your day-to-day operations. You will breathe a sigh of relief knowing that you have a trusted partner with years of experience making sure your operations run smoothly.
With your team free to focus on your applications, you will get faster feature releases, more innovation, and bring more value to the marketplace.
What’s included in our Managed Services?
- Monitoring and alerting
- Backups
- Logging and dashboards
- Disaster recovery options
- Service desk
- Automation
- Application platform patching
- Identity and access management
- Service and business continuity
- SOC 2 audited option is available
Augmented Support
Our team of experts is here when you need us (24/7 support)
Getting used to a new technology that you’ve implemented? Already have an operations team? Concerned about wasting time figuring out issues that come up?
Augmented Support gives you the confidence you need to support your new cloud projects. This unique escalation service brings CloudOps’ brain trust of experts to your team the moment they need help. Digital transformation has never felt so safe.
How does Augmented Support work?
CloudOps experts will be available whenever your operations team needs to escalate a critical issue.
You will still have ownership of your pipeline and we will be there to offer the right expertise when you need it.
